Capture the original Interac request
Save the withdrawal ID, CAD amount, destination, request time and every cashier state. Keep the deposit record and account-holder name because payment ownership can determine the return route.
A pending or approved label does not prove an Interac transfer reached the receiving bank. Ask for the dispatch reference after the operator releases it.
- Request ID
- Interac destination
- Approval and dispatch times
Authenticate an alternate method
If the cashier moves the payout to wire, wallet or another supported rail, ask why Interac cannot receive it and what ownership proof is required. Use a destination in the verified player's legal name.
Do not cancel before support confirms whether the existing request can be rerouted. Recreating it can reset the pending period.
- Reason for fallback
- Verified alternate owner
- Written rerouting instruction
Reconcile the final receipt
Match the processor reference, currency, fees and receiving-account credit to the original withdrawal. Record a return separately from a failed dispatch.
If funds do not arrive, escalate only the missing stage: operator release, processor transfer or receiving-bank credit.
Questions players ask
Can an Interac payout move to another method?
Current payment results describe fallback routes; verify the signed-in cashier and ownership rules.
Should I cancel immediately?
No. Ask whether the current request can be rerouted first.
What proves dispatch?
Request a processor or bank trace tied to the withdrawal ID.
Last reviewed: 9 August 2026