Start the clock from the request
Save the request ID, amount, method and exact creation time. Add the timezone shown in the account and note when the reversible state is scheduled to end.
Do not count bank delivery inside the pending window. The payment rail begins only after the operator releases the request.
- Creation timestamp
- Pending-end estimate
- Selected method
Protect the request from reversal
Leave the payout untouched unless you deliberately want the money returned to play. Save any screen that offers reversal and avoid promotional prompts that depend on cancelling the withdrawal.
If a correction is needed, ask whether support can amend the destination or verification item without resetting the request.
- No accidental reversal
- Correction request
- Original ID retained
Open the next clock after release
Record approval and dispatch as new events. Ask for a payment reference, then compare the method's business-day range with the actual receiving-account credit.
Escalate with the timeline rather than a generic delay claim. It shows exactly whether pending, review or delivery exceeded the current promise.
Questions players ask
Does the reported 48 hours include bank delivery?
No. Treat pending, processing and payment-rail delivery as separate stages.
What does reversal do?
It cancels the pending payout and returns funds to the casino balance.
What should I save?
Keep the request ID and timestamps for creation, release, dispatch and receipt.
Last reviewed: 9 August 2026